I had purchased an upgrade to their GenomeH product which included long reads. But they then said that Covid meant they were unable to get some of the materials they needed to do the long read sequencing so my order got cancelled. I am still waiting on them to sort out the refund.
The error rate for calling SNPs and Indels from long read sequencing is greater than for short read sequencing regardless of who is doing it. However long read sequencing is better for identifying larger structural variations and copy number variations. Hopefully another company will offer this testing at some point.
There are still many problems with nanopore long-reading technology, and the error rate is too high. Although multiple long-read tests can reduce errors, it is too expensive. It is too early for genome testing, and FGC's long-read whole genome is no longer sold. However, it is said that the problems of the nanopore long-reading test are constantly being solved, and it is believed that the whole genome and Y chromosome can be tested with nanopore long-reading soon.